Returns & Exchanges
At Siblingx, we want you to be happy with your order. You may request a return or exchange within 7 days of delivery.
To qualify, the item must be unused, unworn and unwashed, with its original tags still attached and original packaging retained. Requests are reviewed for eligibility.
To start, email Siblingxclothing2@gmail.com with your order number and the reason for your request. Please contact us before sending an item back so our team can explain the next steps.
Products that have been worn, washed, altered, damaged after delivery or returned without their original tags may not be eligible for a return or exchange. Exchanges depend on the availability of the requested product and size.
Sale and discounted items: Sale and discounted clothing items are also eligible for return or exchange requests within 7 days of delivery, subject to the same unused, unworn, unwashed, tags and packaging requirements.
Incorrect, Damaged or Defective Orders
If you receive an incorrect, damaged or defective item, please contact us as soon as possible with your order number and photographs. Our team will review the issue and help resolve it.
Refunds
Once your return has been received and checked, we will contact you about its approval status. Approved refunds are processed by bank transfer, including for eligible Cash on Delivery orders. We will contact you about any bank details needed and the next steps.
Nothing in this policy limits any consumer rights that apply under law.
Contact
For help, email Siblingxclothing2@gmail.com or visit our Contact page.
Return Address (Approved Returns Only)
Office No. 611, 6th Floor, Dhedhi Business Avenue, SITE Area, Karachi, Pakistan.
Please email Siblingxclothing2@gmail.com with your order number before sending a return. Wait for instructions and approval; do not send parcels without first contacting Siblingx.